Skip to main content Privacy, Payment and refund policy

Effective Date: jan 01, 2020

Privacy policy

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the SetCode Consultancy (002979605-K).

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. Our GDPR Privacy Policy was generated from the Privacy Policy Template.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

payment policy

Only valid payment methods acceptable to SetCode Consultancy may be used, for orders and all refunds will be credited back through the same manner.

Concerning any payments by credit card or electronic funds transfer, by submitting your order for processing, you authorise us to charge your order (including taxes, shipping, handling and any amounts agreed upon before order submission) to your credit card or account.

If your credit card or account cannot be verified, or is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

All prices and availability of products are subject to change without notice.

Taxes will be adjusted from the amount shown on the billing screens, which may be caused by several factors, including variances between processor programs and changes in tax rates.

An invoice will be sent no later than 30 days before amounts are due, this invoice will be the notification of increases.

In the event, this agreement is automatically renewed, per the provisions of the End User License Agreement (EULA, exhibit or schedules).

This agreement shall continue in full force and effect on the same terms save that any rise in the annual maintenance charges shall be limited to no more than the percentage increase in the Retail Prices Index (RPI) over the preceding 12 month period plus 1% during the first three (3) years of maintenance and support services, but no less than two percent (2%), unless stated in the agreement including schedules or exhibits.

After that, no such increase shall exceed five per cent (5%).

Any increase of the annual maintenance fee shall not occur more often than once in any twelve (12) consecutive month period.

Any amount remaining unpaid after 30 days from the due date shall accrue interest at a rate equal to the Bank of England base rate plus eight per cent (8%) per month.

Contact Us

If you have any questions or suggestions about our Payment Policy, do not hesitate to contact us.

refund policy

Professional Services

SetCode Consultancy warrants that for thirty (30) days after the performance of Professional Services for customers provided under a statement of work, such Professional Services were performed in a proper and professional manner consistent with industry standards.

Otherwise, such Professional Services are provided by SetCode Consultancy “as is”.

Once requested by you, SetCode Consultancy will charge your account or credit card the amount agreed upon under the executed contract, or as otherwise agreed upon by the parties.

If you would like to request a refund, please open a support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:
  • You are within the first 30 days of the original purchase of the service.
    • We cannot grant refunds after the first 30 days of the original purchase.
    • We cannot grant refunds on renewal payments.
  • You have purchased the service, and after testing the service, have found that it will not work for your required setup.
    • We cannot grant refunds if the service or setup works fine like what have been agreed before service provided.
    • We cannot grant refunds if another add-on services, 3rd party plugins, systems, extensions, themes or other software are required during the development or delivery process.


  • You have an issue that we are unable to resolve which makes the system unusable.
  • You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the current setup will not work for you.
    • Please note, technical issues caused by 3rd party plugins, systems, extensions, themes or other software will not provide grounds for a refund.

If a project is delayed at the request of the client, due to the client’s internal processes, SetCode Consultancy will not be responsible for any costs incurred by this delay, any fees or damages will stand with the client unless agreed in writing at the time or delay by the client.

Refunds will be offered at our sole discretion. By purchasing our services, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

Training and Services:

Customer reservations which are canceled thirty (30) or more days before the start of the workshop will be refunded, in their entirety.

Customer reservations which are canceled fourteen to thirty (14-30) days from the beginning of the workshop, consultancy or training will be refunded, by fifty percent (50%) of the registration fee.

No refund is offered for any cancellations within two (2) weeks of the start of the workshop.

Contact Us

Changes to payment and refund policy

We reserve the right to change this payment, refunds policy terms and conditions at any time. Any such changes will take effect when posted on the website.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

We Plan, Design, Build & Deliver

Hello. We are SetCode.
A Brand Agency focused on Vision, Product and People.


Our team takes over everything, from an idea and concept development to realisation. All our projects incorporate a unique artistic image and functional solutions.

Years of Experience
Project Delivered
Satisfied Clients
Cup of Coffee

updated on 1st January 2022

What we can do for you & your business

We don’t just sell websites, we create websites that SELL

You can’t wait for customers to come to you. You have to figure out where they are, go there and bring them back to your store.

Exon ChanDigital Consultant of SetCode Consultancy

When you say it, it’s marketing. When your customer says it, it’s social proof.

Joseph LaiProject Director of SetCode Consultancy

Communication is at the heart of E-commerce and community.

Aaron LamCustomer Service of SetCode Consultancy

Being customer-focused allows you to be more pioneering.

Zack YeeProject Manager of SetCode Consultancy

You can’t just open a website and expect people to flood in. If you really want to succeed you have to create traffic.

Jessica LeongSales Manager of SetCode Consultancy

If you build a great experience, customers tell each other about that.

Rick PongSales Manager of SetCode Consultancy